Return Policy

Thank you for purchasing Ertycar products. In order to protect your rights, we have formulated the following return policy. Please read it carefully before submitting a return application.

1. Return Conditions

We accept return applications within 30 days of the delivery date, provided that the goods meet the following conditions:

The goods have not been used, installed or damaged, and the original packaging is intact.

The product labels, accessories, instructions, etc. are complete.

Special customized products, promotional products or other products clearly marked as non-returnable are not included in the return range.

2. Return Shipping Costs

Unless the return is due to our error, the customer is responsible for the return shipping costs.

We recommend using a trackable shipping service to ensure that the returned items are delivered safely and promptly.

3. Refunds and Exchanges

Once we receive and inspect your returned goods, we will notify you whether the refund has been approved or rejected.

Refunds will be made to the original payment method, and exchanges are subject to product availability.

Refund arrival time: about 3-5 business days.

4. Special Cases

For returns or exchanges due to product quality issues, please contact customer service immediately after receiving the goods. We will bear all related costs and give priority to you.

5. Damaged or Defective Products

If you receive damaged or defective products, please contact us immediately and attach relevant photos for further assistance.

Our goal is to make the return process as simple as possible while ensuring that you are satisfied with your purchase. Thank you for choosing our online store to meet your shopping needs.